Effective August 7, 2026. This Policy explains how Properant ("we," "us") handles information. It covers two very different things: information about you, our customer, and the property records that make up our Service. Using the Service means you accept this Policy and our Terms of Service.
When you sign up and use Properant, we collect: your name, email address, phone number, and company; your password (stored only as a secure hash — we never see it); your verification status and the device you verified on; your subscription and billing status; your searches, saved lists, notes, and usage; and standard technical data such as IP address, browser, and device type. Payment card details are handled directly by our payment processor — we never receive or store your full card number.
Our Service is built from county and other public records about real property — assessor, recorder, and court filings and similar government sources — together with licensed and computed information. This is information about properties (and, incidentally, the people connected to them through those public filings). It is drawn from records lawfully made available to the public. We are a research tool over those records; we are not the source of them and do not control their contents.
We use your information to: provide and secure the Service; verify your identity and enforce one-account-per-person and single-session access; process your subscription and send transactional email (verification codes, receipts, trial and account notices) from support@properant.com; respond to support; enforce our Terms and prevent abuse, scraping, and fraud; and improve the Service. We may send occasional product emails; you can opt out of non-essential email at any time. We do not sell the personal information you give us as a customer.
We share information only with: service providers who run the Service on our behalf (hosting, database, email delivery, payment processing, SMS delivery where enabled), under confidentiality obligations and only as needed; authorities when required by law or valid legal process, or to protect our rights, users, or the Service; and a successor in a merger, acquisition, or sale of assets. We do not sell or rent your customer account information.
We use strictly necessary cookies to keep you signed in and secure, and limited analytics to understand and improve usage. You can control cookies through your browser. We honor the Global Privacy Control (GPC) signal where applicable.
We protect the Service with access controls, encryption in transit, row-level database security, single-session enforcement, and rate limiting, and we actively guard against scraping and unauthorized extraction. No system is perfectly secure, and to the fullest extent permitted by law we are not liable for unauthorized access or loss despite reasonable safeguards. We keep your account information for as long as your account is active and as needed for legal, tax, and security purposes, then delete or de-identify it.
If you are a California resident, you have the right to know what personal information we hold about you, to access or delete it, to correct it, and to opt out of any "sale" or "sharing" of it. We do not sell or share the personal information you give us as a customer. To exercise your rights, email support@properant.com; we will verify your request by matching it to your account and will not discriminate against you for exercising these rights. You may use an authorized agent.
A note on the property records: California law's privacy rights do not extend to publicly available information — information lawfully made available from government records or that is a matter of public concern. Much of the property Data in the Service is exactly that: public county and government records. Those rights therefore generally do not apply to that public-records Data, though they always apply to the account information you provide to us directly. If you are a public official eligible for record redaction under an applicable safety statute, contact us and we will handle it.
The Service is for business use by adults. It is not directed to anyone under 18, and we do not knowingly collect information from children.
We may update this Policy; material changes will be posted here with a new effective date and, when significant, notified to you. Questions or requests: support@properant.com.